SYSTEM
SYSTEM
Maintenance & Support

Maintenance for your client projects

You've built or facilitated websites and need someone to take care of them. I handle the technical upkeep, reliable and out of sight.

What maintenance includes

Security updates

WordPress core, themes, plugins. Security vulnerabilities closed promptly before they become a problem.

Performance monitoring

Loading times, server load, availability. Issues caught before your client notices them.

Content updates

Small changes to texts and images when your client can't or doesn't want to do it themselves.

Backups

Automated backups, regularly tested. In an emergency the site is back up quickly.

Uptime monitoring

Around the clock monitoring. You're notified if something is wrong, not when the client calls.

Transparency

You know what's been done. Clear reports, no black box.

How the collaboration works

1

Handover

You send me access credentials and I familiarize myself with the site. Quick assessment of the current state.

2

Monitoring setup

Automated tools for availability, performance and security. You get notified if anything comes up.

3

Ongoing maintenance

Updates, security checks, performance monitoring. Regular reports on what's been done.

4

Quick response

Reachable when problems come up, short response times. No ticket system.

Frequently asked questions

Yes, that's a common setup. You stay as the contact for your client, I handle the technical side in the background.

Updates for WordPress core, themes and plugins, regular backups, security monitoring, performance checks and quick response when something comes up.

For critical issues like a site being down or a security incident, within a few hours. Smaller things usually the same business day. No ticket system, I respond directly.

Only if you want them to. I work in the background, you stay the point of contact.

Yes. After a quick technical check I can usually take over any WordPress site. I'll tell you honestly upfront what I find.

Hand off maintenance?

Drop me a message – I'll look at your website and tell you what makes sense and what it would cost.

WordPress Maintenance for Agencies | Robin Herbeck